Auto Transport Frequently Asked Questions (FAQ's)

A: A request to move one vehicle is called a transport order. Transport orders contain detailed information about your move including; the vehicle year/make/model, pickup location, drop off destination.

A: Contact Customer Service for details regarding expedited shipping.

A: A broker can charge up to $200 or more as a fee for moving your vehicle. Often time, brokers mislead you to believe this is a deposit and try to get you to rush through signing a non-refundable contract. This non-refundable broker's fee is in addition to the real cost of moving your vehicle.

CarSendIt.com removes brokers (and broker's fee) and connects you directly with Auto Transport Carriers to get lower prices --instantly saving you money. There is no charge for a CarSendIt personal account.

A: Anytime you have questions or need assistance.

A: When a dependable auto shipper mentions a pick up window, they are referring to the time period surrounding your pick up date. For instance, some drivers may have a 3 to 5 day window. They will pick up your auto transport between 3 and 5 days before or after your requested pick up date.

A: Generally, you need to allow at least a five-day window to have your car picked up. However, expedited pickup is possible in two or three days, but it will cost you more money. Delivery time from coast to coast generally takes seven to 10 days; North to South from three to five days; and from the Midwest in any direction usually takes about four to seven days. Contact Customer service about expedited shipping.

A: Dependable auto shippers will charge by the deck space on their trailer. For example, one small sedan like a Honda Accord will fill one spot. The SUV or pick- ups are longer, taller and heavier than the small sedan. A pick up, (like a Ford F150) will fill 1 ½ spots on the trailer. The carrier then loses ½ of a spot. Therefore he loses potential revenue. Because of this they must charge additional rates to make up for the lost car.

A: You or your designated representative must be present for the inspection at the time of pick-up and delivery. You or your designated representative must sign the bill of lading and condition report at both the points of origin and destination. You and/or your representative are responsible for confirming your vehicle’s condition. In the unlikely event there is damage on delivery, it must be noted on the bill of lading at the time the car is delivered.

A: Depending on which carrier you choose, the size of their truck, and the size of your street (or entry into your neighborhood), you may be asked to meet the transport driver at a nearby landmark for pickup or delivery. Be sure to check with your local laws to make sure they permit large trucks in residential neighborhoods. And ask the Transport Carrier what their policies are.

A: Most Auto Transport Carriers will allow you to leave items like clothing in the trunk only. They will not, however, transport household goods. The reason for this is that it is illegal for them to do this, and their cargo insurance won’t cover any items in the car. Also, they could be fined at the weigh station up to $10,000! So please check with your Transport Carrier as to what their policy is.

A: Drivers will get as close to your door as legally and safely as possible (door to door service is offered when possible). It is illegal for the trucks to go into most residential areas due to low hanging trees, power lines and narrow streets. There may also be issues with city and state ordinances. Due to all of the above, it will more than likely be necessary for you to meet the driver. Common meeting places such as Home Depot, Wal-Mart, Rest Areas or Service Plazas are often used. If it is not possible for you to meet the driver, it can also be arranged to have a flatbed/tow truck to pick up and deliver your car to the carrier, (additional charges will apply).

A: A Bill of Lading is a legal document issued by the carrier, that confirms the receipt of a car for transport, and specifies the terms and conditions of delivery. The document will be used at the time of pick-up and must be signed by the client and the carrier. It is also signed when the car is delivered. Consider the Bill of Lading as a receipt, a contract, and a document that ensures the security of your possession. Before signing the Bill of Lading, make sure you have carefully inspected both your car and the document. Also assure that the description of your car is accurate. Any possible damages to your vehicle must be recorded at the time of delivery. The Bill of Lading will be your proof supporting any further discussions and claims related to these damages.

A: The first thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading or vehicle condition report. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to driver’s insurance company. In most cases the car carrier will ask for an estimate and send you payment in a couple of weeks. If the carrier is not responsive and/or unwilling to work with you to resolve the issue, make sure you contact their insurance company and file a claim. Be sure you have all the documentation to support your claim. If you are a CarSendIt.com customer, contact customer service to begin the process.

A: All carriers must have Liability and Cargo Insurance. The Department of Transportation requires a minimum of $50,000.00 of coverage per vehicle if damaged in transit. CarSendIt.com requires all Auto Transport partners in our system go through our certification process to ensure these requirements are satisfied.